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FREQUENTLY ASKED QUESTIONS
1. How do I apply for Residence? You can apply for Residence by filling out the online application. You can also apply with the application you received in your acceptance package from Seneca College or in person at the Residence. Please note: When you apply for Residence you are required to pay a deposit. 2. What is the deposit used for? A deposit is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us, once you have moved out we will compare your room inspection form to the current state of your room. Payment for your deposit can be made by American Express, Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence. 3. When will I find out if I have been accepted into Residence? Congratulations! The Seneca College Residence offers guaranteed* residence for the 2010/2011 intake. You have already been accepted! On June 1, 2010 we will start mailing out acceptance packages. Please allow 2 – 3 weeks to receive your acceptance package. Applicants must meet all required deadlines with their paperwork and payments. 4. What is included in the acceptance package? In the acceptance package you will receive a lot of paperwork, including a Welcome Letter and the Student Information Form. These two documents will provide you with all of the critical information you will need to know about the next stages of the acceptance process. The Welcome Letter provides some brief details for you to keep as a reference; however, we need you to fully complete the Student Information Form and return it to the residence as soon as possible. It asks for important information related to contact information, payment information, health information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. Also included in the acceptance package will be a copy of your Student Residence Agreement (SRA), which is a legal document that serves as the contract between you and the residence. Please ensure you read it over carefully, complete the final page, sign it, and return it to the residence with your Student Information Form. 5. What if I can not make the payments options in the acceptance package? If you are unable to meet the payment options set out in your acceptance package please contact one of the Residence Managers. When a guarantor signs the SRA they are taking financial responsibility for the Resident. If the Resident is unable to make any payments it is the responsibility of the Guarantor to meet these financial requirements. 7. When do I have to send my acceptance package back? You are required to send your acceptance package back by June 25, 2010 in order to guarantee your spot at Residence. Please ensure all paperwork is completed in full and payment is included with your acceptance package. 8. How are my roommates selected? Everyone who is accepted into Residence must fill out a ‘Personality Profile’ that is located in your Student Information Form. Your roommate is selected based on your answers to the personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same suite. Please note that there are no co-ed suites available, however, your acceptance package will include special interest areas available in the Residence that may interest you. If this is the case please indicate this on your personality profile. 9. When do I find out who my roommate is? At the beginning of August we will mail out a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate is order to get to know them better. 10. When do I find out what room I am in? You will find out who your roommate is, we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival. 11. When can I move-into Residence? The official move-in date for Residence is September 4, 2010. You may move-into Residence earlier on August 29, 2010 and be part of the Residence C.O.R.E program for $150.00. If you wish to move-in earlier then the official move-in please fill in the C.O.R.E program application form. 12. Can I visit the Residence? We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. 13. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. 14. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy 15. Can I stay in Residence over the winter break? We do offer a winter break option for all our students. You must inform the Residence staff prior to December 1, 2010 if you plan on staying for either the entire break or part of the break. There in an additional charge of $200.00 to stay over this time or $25.00 per day. 16. Am I required to purchase a meal plan? It is not mandatory to purchase a meal plan while living in Residence. Seneca College does offer meal plans through their food service provider Aramark. If you are interested in purchasing a meal plan please contact Nargis Rashidi directly at (416) 491-5050 x2339 or via e-mail at nargis.rashidi@senecac.on.ca 17. Is housekeeping services offered? Yes there is! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongs and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student’s responsibility to clean. The Residence has vacuums available at the front desk for your use. 18. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Customer Service Representative during your first few weeks here at Residence. |
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